Returns & Exchanges
At OXVA STORE, we stand behind the quality of our vaping hardware and offer a 14-day return window for unused, unopened products to ensure your complete satisfaction. If you encounter a technical defect or are unhappy with your purchase, our streamlined process makes exchanges and refunds simple.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the return reason.
Product Inspection
Ensure all devices, tanks, and accessories are in their original packaging with the security seals intact to qualify for a full refund.
Ship the Item
Pack your items securely and use the provided return shipping label to send the package back to our centralized electronics processing center.
Receive Refund or Credit
Once our technicians verify the item's condition, we will issue a refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing